What you may want to know before transport
Clear answers about requests, flights, payment, luggage and return transport.
Where will I meet the driver at the airport?
Meeting details are confirmed by our operations team according to the terminal and transport request and shared through your contact details.
What happens if my flight is delayed?
When you provide a flight number, our operations team can review the relevant flight context and make the necessary adjustment.
How can I pay?
Depending on the options shown, collection can be handled in the vehicle, by bank transfer or through an eligible agency account.
Can I add return transport?
When available, return transport can be planned as a separate related request without putting the outbound request at risk.
How do I choose enough luggage capacity?
Passenger and luggage capacity are shown together on the vehicle selection screen.
How can I follow my request?
Use your request number and account to follow the latest transport information.